We will gladly accept unworn, unwashed, and unaltered merchandise for exchange. All tags must be attached and items must be returned in original packaging. The exchange query has to be raised within 48 hours of receiving the order.

We offer Reverse Pickup facility for all orders that fall under the exchange policy as mentioned above.

To avail the reverse pickup facility kindly email us your exchange query along with order number at sales@houseoffett.com or simply connect with our Personal Stylists through Whatsapp with the icon provided on bottom left of the website within 48 hours of receiving the product.

• We offer an exchange period of 30 days from the date of delivery of the order. However intimation for exchange/credit note should be raised within 48 hours of receiving the product.
  Any request received after the returnable 48 hour window are not eligible for returns/exchange.

• A product can be exchanged only three times, maximum. Our stylists would love to assist you.

An order can only be exchanged or is eligible for a credit note only once.

We offer Reverse Pickup Facility for first time exchanges, however if you are looking for a speedy exchange process you can choose to self ship your order.

Refunds are issued only for website purchases in the form of a credit note or gift card, valid for 30 days from the date of issue.
Hit us up, and we will take care of the rest for you. However, the credit note can only be issued once.

Sale products can only be exchanged for size subject to availability. Sale products can not be exchanged for any other style. We do not offer credit notes in exchange of Sale Products. Sale products are eligible for size exchange only. In case the requested size is unavailable, a credit note will be issued which will be valid for only for website purchases, within 30 days from the date of issue of the credit note.

First Time Reverse Pickup & Exchange are Free for all customers.
Any subsequent exchanges incur a cost of Rs 200 for Reverse Pickup & Exchange Items to be sent.

We do not offer refunds, exchanges, or returns on international orders. It is essential for customers to ensure clarity regarding sizing and specifications before placing their order.
However, we are more than happy to assist you with any questions related to custom orders, sizing, couriers, or any other inquiries. Feel free to reach out to us through oursales helpline numbers,WhatsApp, oremail.
Our dedicated personal stylists are ready to chat and help you navigate the latest collections and current fashion trends, ensuring a seamless integration with your personal and unique style. We always welcome the opportunity to assist you with your fashion needs!

Follow these quick steps to use your gift card at checkout:

Step 1:
Go to your side cart and review the items you’ve added.

Step 2:
Click on the option “Pay with Gift Card.”

Step 3:
You’ll be taken to the Shopify checkout page. Enter your contact and shipping information.

Step 4:
In the checkout page, find the box labeled “Gift card or discount code.”

Step 5:
Enter your gift card code and click Apply.
Your gift card amount will automatically be deducted from your total.

Your gift card can be used partially — any remaining balance stays on the card, and if your purchase exceeds the gift card value, you can pay the difference using a card, UPI, or COD.

Follow these simple steps to initiate a return or exchange through our Return Prime service:

1. Go to the Return Prime Page
   Visit Register for Return/Exchange.
   
2. Enter Your Order Information
   Enter your Order Number and Email Address associated with the order.
   
3. Select Return or Exchange
   On the next screen, choose whether you'd like to Return or Exchange your item(s).
4. Choose Your Product
   Select the product(s) you wish to return or exchange from your order.
   
5. Submit Your Request
   Once everything looks good, click Submit to finalize your request.