Exchange & return policy
The size you ordered is too loose or does not fit right let us know so that we can help you out with the exchange for another size, style or a credit note valid upto 6 months for online & instore purchases. We are flexible with our exchange policy, however we wish to minimize exchanges for quality and hygiene purposes. So check out our size chart to get more information about the right size!!!
We will gladly accept unworn, unwashed, and unaltered merchandise for exchange. All tags must be attached and items must be returned in original packaging. The exchange query has to be raised within 48 hours of receiving the order.
We offer Reverse Pickup facility for all orders that fall under the exchange policy as mentioned above.
To avail the reverse pickup facility kindly email us your exchange query along with order number at firstname.lastname@example.org or simply connect with our Personal Stylists through Whatsapp with the icon provided on bottom left of the website within 48 hours of receiving the product.
We offer an exchange period of 15 days from the date of delivery of the order. However intimation for exchange/credit note should be raised within 48 hours of receiving the product.
Any request received after the returnable 48 hour window are not eligible for returns/exchange.
An order can only be exchanged or is eligible for a credit note only twice.
We offer Reverse Pickup Facility for first time exchanges, however if you are looking for a speedy exchange process you can choose to self ship your order.
You can courier your product back to our return desk (address detailed below) & upon receiving the delivery we will dispatch the exchanged product to your address.
We would love to meet you at the store !!! All product's purchased through our online store can be exchanged at our store's. If you wish to do the same get in touch with us through Whatsapp chat or email & share your order number. We will take care of the rest.
We offer refunds in the form of a credit note/Gift Card which you can use at our online or offline store's. Hit us up & we will take care of the rest for you.
Sale products can only be exchanged for size subject to availability. Sale products can not be exchanged for any other style. We do not offer credit notes in exchange of Sale Products.
For returns please courier the products back to the address
Fett Brands Pvt Ltd
A 101/1 Okhla Phase 2,
New Delhi, 110020
Use this text to answer questions in as much detail as possible for your customers.