We offer easy exchanges between styles & sizes. You can also opt-in for a credit note for future purchases valid up to 6 months. To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email once the return request is approved & reverse pickup has been scheduled.
  • The reverse pickup takes 24 hrs after the return request is approved.
  • Our Customer Care Executive will get in touch with you to help you resolve your exchange query within 48-72 hours after placing your request.

 

What items are returnable?

You can return your items within 15 days of receiving your order. However intimation for exchange/credit note should be raised within 48 hours of receiving the product. Any request received after the returnable 48 hour window are not eligible for returns/exchange.

  • They must be in original condition
  • The products should be unworn, unwashed & unaltered 
  • Products to be returned in the original packaging

Masks are non returnable/exchangeable due to hygeine reasons!

Are there any charges for return?

  • First Time Reverse Pickup & Exchange are Free for all customers.
  • Any subsequent exchanges incur a cost of Rs 200 for Reverse Pickup & Exchange Items to be sent.
  • Original shipping/COD charges are non-refundable.

 

How soon will I get my Exchange Item/ Credit Note?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Once approved, we will send your required exchange product or credit note (credit notes are issued on your registered email address) .
  • All exchanges are subject to availability of the product required in exchange.
  • Our return/exchange policy offers refunds in the form of "closed wallets/gift cards" for order placed with us. The amount is credited in the closed wallet/gift card for customers to use for future purchases, Online & In-stores.

All disputes are subject to Delhi Jurdistriction legal@houseoffett.com