We offer easy exchanges between styles & sizes. You can also opt-in for a credit note for future purchases valid up to 6 months. To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email once the return request is approved & reverse pickup has been scheduled.
  • The reverse pickup takes 24 hrs after the return request is approved.
  • Our Customer Care Executive will get in touch with you to help you resolve your exchange query within 48-72 hours after placing your request.

 

What items are returnable?

You can return your items within 15 days of receiving your order. However intimation for exchange/credit note should be raised within 48 hours of receiving the product. Any request received after the returnable 48 hour window are not eligible for returns/exchange.

  • They must be in original condition
  • The products should be unworn, unwashed & unaltered 
  • Products to be returned in the original packaging

Masks are non returnable/exchangeable due to hygeine reasons!

Are there any charges for return?

  • First Time Reverse Pickup & Exchange are Free for all customers.
  • Any subsequent exchanges incur a cost of Rs 200 for Reverse Pickup & Exchange Items to be sent.
  • Original shipping/COD charges are non-refundable.
  • If you opt for Cash on Delivery for an amount less than Rs 1499 for an exchange or when a credit note is redeemed, the delivery partner will charge an extra COD amount of Rs 90 which will be payable by the customer only. Prepaid exchanges will carry no such COD charge.

 

How soon will I get my Exchange Item/ Credit Note?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Once approved, we will send your required exchange product or credit note (credit notes are issued on your registered email address) .
  • All exchanges are subject to availability of the product required in exchange.
  • Our return/exchange policy offers refunds in the form of "closed wallets/gift cards" for order placed with us. The amount is credited in the closed wallet/gift card for customers to use for future purchases, Online & In-stores.

All disputes are subject to Delhi Jurdistriction legal@houseoffett.com