We offer easy exchanges between styles & sizes. You can also opt-in for a credit note for future purchases valid up to 6 months. To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email once the return request is approved & reverse pickup has been scheduled.
- The reverse pickup takes 24 hrs after the return request is approved.
- Our Customer Care Executive will get in touch with you to help you resolve your exchange query within 48-72 hours after placing your request.
What items are returnable?
You can return your items within 15 days of receiving your order. However intimation for exchange/credit note should be raised within 48 hours of receiving the product. Any request received after the returnable 48 hour window are not eligible for returns/exchange.
- They must be in original condition
- The products should be unworn, unwashed & unaltered
- Products to be returned in the original packaging
Masks are non returnable/exchangeable due to hygeine reasons!
Are there any charges for return?
- First Time Reverse Pickup & Exchange are Free for all customers.
- Any subsequent exchanges incur a cost of Rs 200 for Reverse Pickup & Exchange Items to be sent.
- Original shipping/COD charges are non-refundable.
How soon will I get my Exchange Item/ Credit Note?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Once approved, we will send your required exchange product or credit note (credit notes are issued on your registered email address) .
- All exchanges are subject to availability of the product required in exchange.
- Our return/exchange policy offers refunds in the form of "closed wallets/gift cards" for order placed with us. The amount is credited in the closed wallet/gift card for customers to use for future purchases, Online & In-stores.
All disputes are subject to Delhi Jurdistriction firstname.lastname@example.org