We offer easy exchanges between styles & sizes. You can also opt-in for a credit note for future purchases valid up to 6 months. To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email once the return request is approved & reverse pickup has been scheduled.
  • The reverse pickup takes 24 hrs after the return request is approved.
  • Our Customer Care Executive will get in touch with you to help you resolve your exchange query within 24 hours after placing your request.

 

What items are returnable?

You can return your items within 15 days of receipt of your shipment.

  • They must be in original condition
  • The products should be unworn, unwashed & unaltered 
  • Products to be returned in the original packaging

Masks are non returnable/exchangeable due to hygeine reasons!

Are there any charges for return?

  • First Time Reverse Pickup & Exchange are Free for all customers.
  • Any subsequent exchanges incur a cost of Rs 200 for Reverse Pickup & Exchange Items to be sent.
  • Original shipping/COD charges are non-refundable.

 

How soon will I get my Exchange Item/ Credit Note?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Once approved, we will send your required exchange product or credit note (credit notes are issued on your registered email address) .
  • All exchanges are subject to availability of the product required in exchange.
  • Our return/exchange policy does not offer refunds for order placed with us.

All disputes are subject to Delhi Jurdistriction legal@houseoffett.com